The Problem Solvers

It’s all about relationships



Michael J. Whitcraft




What’s your favorite aspect about working at LH&W?

I like making friends. I always have. From the first day of kindergarten, to high school, through college and now with clients I meet through business—I love learning about and connecting with people. Being able to apply that passion to insurance makes work not feel like work and gives me my professional purpose: to protect the people I care about.

Why do you think insurance is so important?

No matter what an individual does for a living, they work very hard to financially support themselves and/or their families. I don’t know anyone personally who wouldn’t be angry or devastated if someone took that all away from them because of an accident that was out of their control. Especially in this litigious society, it is my job to protect their hard work.

What is your favorite thing to learn about an individual, family or business when you’re working with them?

All the exciting secrets I get to learn first and keep confidential—sometimes for many, many months. From a recently purchased engagement ring that hasn’t found its finger to a client’s new business acquisition that hasn’t been publicly announced, I get to be a part of those exciting times when big things are just beginning.

What would you do for a career if you weren’t doing this?

I’d be a sports agent. I’ve always had a bit of an obsession with sports statistics and love the idea of helping to place players in the best situation for them and their family.

What is the most important thing you have learned in the last five years?

That my first instinct is usually right, and I should listen to my gut.

If your house was burning down, what is the one non-living thing you would save?

My son’s highchair (his throne) where he spends most of his time. He loves to eat—I can relate to that passion.